# Exchange & Refund Policy **Effective Date:** August 28, 2025 **Applies to:** Canada & United States ## Exchange Policy: 14-Day Flex Window Need to pivot your strategy? We get it. You can exchange your current subscription plan, add-ons, or individual services within 14 days of purchase. - 🔥 If your new selection costs less, we’ll refund the difference—minus a small processing fee. - 🔥 If it costs more, you’ll simply pay the difference to unlock the upgrade. - 🔥 All exchange requests must be submitted in writing to [Insert Contact Info]. We move fast, so make sure your request reaches us before the 14-day window closes. ## Refund Policy: 7-Day Fairness Guarantee Sometimes the spark doesn’t catch—and that’s okay. You may request a full or partial refund within 7 days of your initial purchase. We assess refund eligibility based on: - 🔥 The reason for cancellation, and - 🔥 How much work Ablaze.Digital has already completed toward your service. ### Here’s how it breaks down: Refunds are processed to your original payment method within 10 business days of approval. ## ⚠️ Legal & Regional Compliance This policy applies to subscription-based services, custom projects, add-ons, and individual services. - Promotional offers and discounted packages are non-refundable, unless otherwise stated. - Ablaze.Digital complies with Canadian consumer protection laws and U.S. federal and state regulations, including the FTC’s “Cooling-Off Rule” and state-specific refund disclosure requirements. - **U.S. customers:** If your state requires a posted refund policy, this page serves as our official notice. If you require assistance in navigating this policy, or have further questions, please reach out to us.